Dikemas kini: 12 Oktober 2026
Anda boleh memadam akaun MosqHub anda pada bila-bila masa. Halaman ini menerangkan caranya, data yang dipadam, dan data yang masjid perlu simpan.
1. Padam dalam aplikasi
- Buka aplikasi MosqHub dan log masuk.
- Pergi ke Akaun, kemudian Tetapan.
- Pilih Padam akaun, baca senarai data yang dipadam dan disimpan, kemudian tekan Padam akaun saya dan sahkan.
Akaun anda dipadam serta-merta dan anda akan dilog keluar. Tindakan ini tidak boleh dibatalkan.
2. Minta pemadaman tanpa aplikasi
Jika anda tidak lagi mempunyai aplikasi atau tidak dapat log masuk, hantar e-mel ke team@veltontech.com dengan:
- alamat e-mel atau nombor telefon yang didaftarkan;
- nama masjid anda;
- permintaan untuk memadam akaun.
Anda juga boleh menghubungi kami melalui WhatsApp. Kami mungkin meminta anda mengesahkan identiti sebelum memadam akaun, supaya akaun orang lain tidak dipadam. Kami akan menjawab dalam tempoh 21 hari. Anda juga boleh meminta pejabat masjid anda.
Akaun pentadbir masjid di papan pemuka tidak boleh dipadam melalui aplikasi. Hubungi kami di alamat di atas.
3. Data yang dipadam
- Butiran log masuk anda: e-mel, nama pengguna dan kata laluan. Alamat e-mel anda boleh digunakan semula untuk mendaftar.
- Sesi log masuk dan token pemberitahuan telefon anda.
- Nombor telefon dan alamat rumah dalam rekod kariah anda.
- Jika anda bukan ahli khairat: nama, nombor MyKad, tarikh lahir, jantina, status perkahwinan, kategori asnaf dan status OKU dalam rekod kariah anda.
- Senarai ahli keluarga dalam rekod kariah anda, kecuali yang pernah dilindungi khairat (lihat di bawah).
- Tempahan fasiliti akan datang dibatalkan. Bagi tempahan lepas, kaitan dengan anda serta tujuan dan catatan anda dibuang.
- E-mel dan nombor telefon pada rekod derma dan bayaran khairat anda.
- Jawatan AJK atau akses admin anda, jika ada.
4. Data yang disimpan dan sebabnya
- Jika anda ahli khairat kematian: nama, nombor MyKad dan butiran lain dalam rekod kariah anda (selain telefon dan alamat, yang dipadam), serta ahli keluarga yang dilindungi khairat anda. Khairat ialah tabung kematian, jadi keluarga anda masih boleh membuat tuntutan kemudian. Tanpa maklumat ini, tuntutan tidak dapat diproses. Untuk berhenti daripada khairat, hubungi pejabat masjid.
- Rekod derma dan caruman: jumlah, tarikh dan nama penderma atau pembayar, sebagai rekod perakaunan masjid, selama 7 tahun selepas tahun transaksi. Resit yang telah dikeluarkan kekal atas nama anda, dan anda mungkin memerlukannya untuk pelepasan cukai.
- Tuntutan khairat dan dokumennya: selama 7 tahun selepas tuntutan selesai.
- Rekod persetujuan: selama 7 tahun selepas keahlian berakhir, sebagai bukti persetujuan.
- Rekod tempahan lepas, tanpa kaitan dengan anda, sebagai rekod masjid.
Rekod yang disimpan digunakan hanya untuk tujuan di atas. Salinan dalam sandaran sistem kekal untuk tempoh terhad sehingga ia diganti dalam kitaran sandaran biasa.
Maklumat lanjut ada dalam Dasar Privasi dan notis privasi masjid anda di halaman Privasi dalam aplikasi.
Last updated: 12 October 2026
You can delete your MosqHub account at any time. This page explains how, what is deleted, and what the mosque needs to keep.
1. Delete in the app
- Open the MosqHub app and sign in.
- Go to Akaun (Account), then Tetapan (Settings).
- Choose Padam akaun (Delete account), read the list of what is deleted and kept, then tap Padam akaun saya (Delete my account) and confirm.
Your account is deleted straight away and you are signed out. This cannot be undone.
2. Ask for deletion without the app
If you no longer have the app or cannot sign in, email team@veltontech.com with:
- the email address or phone number you registered with;
- the name of your mosque;
- a request to delete your account.
You can also reach us on WhatsApp. We may ask you to confirm your identity before deleting, so that no one can delete someone else's account. We will respond within 21 days. You can also ask your mosque office.
Mosque administrator accounts on the dashboard cannot be deleted in the app. Contact us at the address above.
3. What is deleted
- Your sign-in details: email, username and password. Your email address can be used to register again.
- Your sign-in sessions and phone notification tokens.
- The phone number and home address on your kariah record.
- If you are not a khairat member: the name, MyKad number, date of birth, gender, marital status, asnaf category and OKU status on your kariah record.
- The list of family members on your kariah record, except those who have been covered by khairat (see below).
- Upcoming facility bookings are cancelled. Past bookings lose their link to you and your purpose and notes.
- The email and phone number on your donation and khairat payment records.
- Your committee (AJK) role or admin access, if any.
4. What is kept, and why
- If you are a khairat member: the name, MyKad number and other details on your kariah record (except phone and address, which are deleted), and the family members covered by your khairat. Khairat is a death benefit fund, so your family can still make a claim later. Without this information a claim cannot be processed. To leave khairat, contact the mosque office.
- Donation and contribution records: the amount, date and the donor's or payer's name, as the mosque's accounting records, for 7 years after the year of the transaction. Receipts already issued stay in your name, and you may need them for tax relief.
- Khairat claims and their documents: for 7 years after the claim is settled.
- Consent records: for 7 years after membership ends, as proof of consent.
- Past booking records, without the link to you, as the mosque's records.
Kept records are used only for the purposes above. Copies in system backups remain for a limited period until they are replaced in the normal backup cycle.
More detail is in the Privacy Policy and in your mosque's privacy notice on the Privacy page in the app.